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Product & Regimes

How can I get skincare advice tailored to me?

If you're new to Medik8 or want to refine your skincare routine, our Regime Builder is a great tool to create your personalised skincare regime. For more guidance, check out our Regime Builder  find what works best for your skin.

Which regime should I try?

We’ve got you covered! Explore our Regime Guides to find the perfect skincare routine tailored to your goals and needs click here Regime Guide

Which Crystal Retinal Strength should I start with?

Discover your ideal Crystal Retinal strength by taking our 30-second quiz Crystal Match. Or see below for our quick guide:.

How do I layer my Medik8 serums?

Can I use Medik8 products during pregnancy or when nursing?

While we can't provide specific medical advice, we strongly recommend consulting with your doctor or midwife for personalised guidance. You can review ingredient lists on our website for each product. Generally, avoid products with vitamin A (such as

Do you test on animals?

Absolutely not - Medik8 does not test on animals, nor does it ask any other company or supplier to test on its behalf. Developments in science mean that Medik8 does not require any animal testing to ensure cosmetic products are safe and effective. Me

Are Medik8 products vegan-friendly?

The majority of Medik8 products are certified by The Vegan Society and are highlighted as such in the ‘Good To Know’ section of each product detail page on the website. We are moving very quickly with The Vegan Society to validate those that are curr

Are Medik8 products fragranced?

We don’t use synthetic fragrances and list all ingredients transparently. To create a beautiful product we know our customers will enjoy, we use a minimal amount of essential oils for a subtle, elegant aroma.

What is Medik8’s approach to sustainability?

Medik8 is proudly certified B Corp. This accreditation touches every part of our business verfiying that Medik8 meets high standards of social and environmental performance, accountability, and transparency. Led by B Corp principles, we offer results

Do you have samples I can try?

We occasionally offer deluxe samples of our iconic formulas on  https://us.medik8.com/. Keep an eye out for our latest promotions to snag a sample of your favorites!. If you need further assistance please Contact Us.

My pump is not working

If the pump on your 'airless' tube isn't working, it’s often due to air bubbles trapped inside. Here’s how to fix it:1) Press Firmly: Press the pump multiple times to release the air and start dispensing the product. You might also squeeze the tube t

I suffer with Rosacea/Acne/Psoriasis which product should I use?

Unfortunately, we can’t offer specific recommendations for medical conditions like Rosacea, Acne, or Psoriasis. We strongly suggest consulting your doctor or dermatologist for personalised advice.For sensitive skin or visible flushing, you might find

Why do I need a patch test?

A patch test helps you quickly determine if you might have a negative reaction to a new product. It’s a simple way to ensure compatibility with your skin. For more details, check out our Patch Test

What is the difference between Crystal Retinal and R-Retinoate?

The core difference is the type of vitamin A used. Crystal Retinal, our iconic vitamin A night serum, contains retinAL; a next-generation vitamin A which acts 11x faster than standard retinOL [1], without any added irritation potential.  Crystal Reti

How do I find out the expiry date?

For the majority of our products, we have a period after opening (PAO) of 12 months. We manufacture in small batches and ordering from us directly means you can rest assured products are coming to you fresh and direct from the lab.If a product has a