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Medik8 US Help Centre

Discover your ideal Crystal Retinal strength by taking our 30-second quiz <a href="https://us.medik8.com/pages/find-your-crystal-match">Crystal Match</a>&#xA0;Or see below for our quick guide:<img src="https://attachments.gorgias.help/5k0Dw70wZV2voQAM/hc/MdAV17qb1BxZWgaX/2024080310-d36f1611-a438-4578-9a84-44ccab3aa1d6-be260097-fc18-4c34-8add-fef621dd66a7.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">

Discover your ideal Crystal Retinal strength by taking our 30-second quiz Crystal Match. Or see below for our quick guide:.

Which Crystal Retinal Strength should I start with?

Product & Regimes

What is happening to the Me&Medik8 Rewards program?

Why can't I see my points balance on my account page?

Will I lose my points or tier status during this time?

How can I use my reward vouchers if I can't see them in my account?

I'm a Crystal Plus or Crystal Deluxe member. Will I still get free shipping?

When will the new Me&Medik8 program be ready?

An Update to Me&Medik8

How long does shipping take?

Where do you ship to?

What items cannot be shipped to Canada?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

Military & Diplomatic Mail

What if my order becomes stuck in customs?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

Which regime should I try?

How do I layer my Medik8 serums?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea/Acne/Psoriasis which product should I use?

Why do I need a patch test?

What is the difference between Crystal Retinal and R-Retinoate?

How do I find out the expiry date?

Need help with one of our products?

Can I use C-Tetra Advanced Gel-Serum if I’ve never used vitamin C before?

Is 20% vitamin C safe for the skin?

Where do I layer C-Tetra Advanced in my routine?

Can I layer  C-Tetra Advanced Gel-Serum with Liquid Peptides Advanced Face Serum in the morning?

Can I use C-Tetra Advanced Gel-Serum in the evening?

Which C-Tetra Product is right for me?

Can I use vitamin C & A (Crystal Retinal) in the same regime?

Can I use C-Tetra Advanced with C-Tetra Day Cream?

Can I use C-Tetra Advanced with C-Tetra Luxe?

Can I use C-Tetra Advanced Gel-Serum with Super C Ferulic?

What are exosomes/ What do exosomes do?

Does C-Tetra Advanced Gel-Serum contain fragrance/essential oils?

C-Tetra Advanced Gel-Serum

Can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Can I use Afterpay with my subscription order?

Orders

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

How do I redeem my points?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

How do I leave the program?

Can you convert my voucher back to points?

My rewards voucher is not working at checkout

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my welcome code

Promotions & Discounts

How do I sign up for a subscription?

Can I add a discount code to a subscription order?

Can I have multiple products on a subscription?

How can I change my subscription? Can I skip a shipment?

How do I cancel my subscription?

I cancelled my subscription but still received my order. Why is that?

What if my address changed?

When will my subscription be delivered?

Subscriptions

I'm unable to checkout

I'm unable to log into my account

Technical

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

Press & Influencer Request

Contact Us

Other

Which Crystal Retinal Strength should I start with?Updated a year ago