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Shipping & Delivery

How long does shipping take?

We ask to allow:. US:. Standard shipping: 8-10 working days. 2 Day Express Shipping: 2 day delivery if placed before 2pm local time. Note: if your order is placed after 2 pm local time, your order will be fulfilled the next day and delivery within 2

Where do you ship to?

We ship across all states within the US and to Canada. We are not currently able to ship to the Saskatchewan Province. We are reviewing this and hope to be able to re-open this Province in the future, and we will notify you if and when this does happ

What items cannot be shipped to Canada?

As of 28th February 2025, Health Canada has restricted retinal concentrations above 0.05% in facial products as a precautionary measure against the theoretical risk of vitamin A toxicity. This means we are unable to ship the following products to Can

How much does shipping cost?

US Delivery:. Standard delivery to the US is $10 USD, or FREE on orders above $60. Excluding taxes, shipping and any discount. 2 Day Express Shipping delivery in the US is $15 flat rate. Orders over $200 USD will require signature upon delivery. If y

How can I track my order?

You'll receive an email with tracking details once your order is dispatched. You can also track your order by clicking here Track Order. Please allow extra time for dispatch during busy periods.

Do you require a signature?

To ensure the safe and secure arrival of your order, a signature is required for all orders valued at $200 USD or more.

I have a problem with my delivery

If your tracking shows that your order has been delivered but it’s not with you, please first check your usual delivery locations and ask around with family or neighbors.If the package is still not found, please contact the carrier for proof of deliv

Military & Diplomatic Mail

Please note that if you are shipping an order to an APO/FPO/DPO address that you need to include the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code™. These addresses are excluded from Express shipping.Always i

What if my order becomes stuck in customs?

First, we want to let you know that most shipments make it through customs without any delays. That said, from time-to-time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment