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Returns & Refunds

How do I return a product?

At Medik8, we want you to be completely satisfied with your purchase. If you’re not satisfied, return any item that is at least half-full within 30 days of purchase. Click here to get started. Please note that we do charge a small return shipping fee

How long does a refund take?

Refunds are processed within 14 working days of receiving your return. You'll be notified by email once it's complete. Please note that it may take an additional 3-5 working days for the funds to appear in your account, depending on your payment prov

Are my Me&Medik8 points refunded if I make a return?

If you return all items from an order, your Me&Medik8 points will be credited back to your account. For partial returns, the points for the returned items will not be refunded.

Can I exchange my item?

We don't offer exchanges at the moment.  If you need a different product, you may return the original item for a refund and then place a new order for the desired item. For more details on our returns policy, please visit Returns Policy