How do I return a product?Updated a month ago

At Medik8, we want you to be completely satisfied with your purchase. If you’re not satisfied, return any item that is at least half-full within 30 days of purchase. Click here to get started.

Please note that we do charge a small return shipping fee that covers the administrative and logistical costs associated with managing the return. It will never exceed $7 USD. This fee will be deducted from your refund amount and can be seen on your return summary in the returns portal.

After receiving your return, we'll issue your due refund to your original payment method within 14 working days. You’ll receive an email notification once processed. 

Remember, if you’re returning a kit, please return the entire set. You don't need to have the original box.

For Medik8 products bought from other retailers, please follow their return policy. Our return policy may be updated. For details, including our Promotional and Standard Returns Policies, see our Terms of Service page Returns Policy