Once your order is placed, our Distribution Centre processes it immediately, so changes or cancellations aren't possible. If you need different items, please place a new order with the correct details. To return a product, it must be at least half-fu
We provide updates via email at each stage of your order. You can also track your order status using the Shop App or by visiting our Help Centre under Track Order
Order confirmations may sometimes end up in your junk or spam folder, so please check there first. If you still can’t find it and are sure you used the correct email address, contact our Customer Care team Contact us with your postcode, name and ema
We take great care to ensure your order is packed safely. If there’s an issue with your order, please contact our Customer Care team here Contact us. To assist you effectively, provide detailed photos, videos, and the LOT code from the bottom of the
Sometimes, our system may identify a discrepancy with your order details. If this occurs, one of our team members will contact you to verify the information and ensure your order is processed smoothly.
Occasionally, a product may become out of stock between the time you place your order and when it’s packed, leading to a cancellation. We will refund the amount to your original payment method, so you can reorder the item once it’s back in stock.
Afterpay cannot be used in conjunction with subscription orders. We recommend selecting an alternative method.