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Medik8 US Help Centre

<p><style type="text/css" id="isPasted"></style></p><p id="isPasted"><span data-sheets-root="1">We take great care to ensure your order is packed safely. If there&#x2019;s an issue with your order, please contact our Customer Care team here <a href="https://us.medik8.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact"><span style="color: rgb(61, 142, 185);">Contact us</span></a>. To assist you effectively, provide detailed photos, videos, and the LOT code from the bottom of the product. Please keep all products and packaging, as this helps us resolve the issue. We&#x2019;ll get back to you with the next steps as soon as possible.</span></p>

We take great care to ensure your order is packed safely. If there’s an issue with your order, please contact our Customer Care team here Contact us. To assist you effectively, provide detailed photos, videos, and the LOT code from the bottom of the

My order has arrived and there's a problem

Orders

How long does shipping take?

Where do you ship to?

What items cannot be shipped to Canada?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

Military & Diplomatic Mail

What if my order becomes stuck in customs?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

Which regime should I try?

Which Crystal Retinal Strength should I start with?

How do I layer my Medik8 serums?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea/Acne/Psoriasis which product should I use?

Why do I need a patch test?

What is the difference between Crystal Retinal and R-Retinoate?

How do I find out the expiry date?

Product & Regimes

Can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order is pending

I've received a cancellation email and don't know why

Can I use Afterpay with my subscription order?

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

How do I redeem my points?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

How do I leave the program?

Can you convert my voucher back to points?

My rewards voucher is not working at checkout

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my welcome code

Promotions & Discounts

How do I sign up for a subscription?

Can I add a discount code to a subscription order?

Can I have multiple products on a subscription?

How can I change my subscription? Can I skip a shipment?

How do I cancel my subscription?

I cancelled my subscription but still received my order. Why is that?

What if my address changed?

When will my subscription be delivered?

Subscriptions

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

Press & Influencer Request

Contact Us

Other

My order has arrived and there's a problemUpdated 9 months ago