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You may have cancelled your subscription after it was already processed and shipped. If you don&apos;t believe this was the case, please reach out out Customer Care team.&#xA0;You can check the status of all your subscriptions in your account portal. <a href="https://us.medik8.com/account/login">https://us.medik8.com/account/login</a>

You may have cancelled your subscription after it was already processed and shipped. If you don't believe this was the case, please reach out out Customer Care team. You can check the status of all your subscriptions in your account portal.https://us

I cancelled my subscription but still received my order. Why is that?

Subscriptions

How long does shipping take?

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How much does shipping cost?

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I have a problem with my delivery

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Are my Me&Medik8 points refunded if I make a return?

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Returns & Refunds

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Which regime should I try?

Which Crystal Retinal Strength should I start with?

How do I layer my Medik8 serums?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea/Acne/Psoriasis which product should I use?

Why do I need a patch test?

What is the difference between Crystal Retinal and R-Retinoate?

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I didn't receive an order confirmation?

My order has arrived and there's a problem

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I've received a cancellation email and don't know why

Can I use Afterpay with my subscription order?

Orders

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Who can participate?

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What do the 'approved', 'pending' and 'cancelled' points statuses mean?

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Can I use my discount codes with any other promotion?

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Can you convert my voucher back to points?

My rewards voucher is not working at checkout

Me&Medik8 Rewards

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My discount code is not working

I forgot to apply my welcome code

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Can I add a discount code to a subscription order?

Can I have multiple products on a subscription?

How can I change my subscription? Can I skip a shipment?

How do I cancel my subscription?

What if my address changed?

When will my subscription be delivered?

Which payment methods do you accept?

How do I unsubscribe or delete my account?

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Do I need an account to place an order?

How do I change my account details?

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I cancelled my subscription but still received my order. Why is that?Updated a year ago