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Medik8 US Help Center

<div data-block="true" data-editor="4im9t" data-offset-key="48mcv-0-0" id="isPasted"><div data-offset-key="48mcv-0-0">If your order has been placed within 24 hours of the start of our Labor&#xA0;Day Sale event we would be happy to apply the 25% off discount.&#xA0; We are unable to add any additional gifts with purchase to your order due to our warehouses processing the original order immediately, but connect with our team <a href="https://us.medik8.com/pages/help-center?hcUrl=%2Fen-US%2Fcontact">here</a> to apply the percentage discount. </div> </div>

If your order has been placed within 24 hours of the start of our Friends & Family event we would be happy to apply the 25% off discount. 

We are unable to add any additional gifts with purchase to your order due to our warehouses processing the ori

I placed my order before the sale, can you apply the discount?

Labor Day Sale

How long does shipping take?

Where do you ship to?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

Military & Diplomatic Mail

Shipping & Delivery

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How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

Which regime should I try?

Which Crystal Retinal Strength should I start with?

How do I layer my Medik8 serums?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea/Acne/Psoriasis which product should I use?

Why do I need a patch test?

What is the difference between Crystal Retinal and R-Retinoate?

How do I find out the expiry date?

Need help with one of our products?

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Can I amend or cancel my order?

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I didn't receive an order confirmation?

My order has arrived and there's a problem

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I've received a cancellation email and don't know why

Can I use Afterpay with my subscription order?

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Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

How do I redeem my points?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

How do I leave the program?

Can you convert my voucher back to points?

My rewards voucher is not working at checkout

Me&Medik8 Rewards

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My discount code is not working

I forgot to apply my welcome code

Promotions & Discounts

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Can I add a discount code to a subscription order?

Can I have multiple products on a subscription?

How can I change my subscription? Can I skip a shipment?

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I canceled my subscription but still received my order. Why is that?

What if my address changed?

When will my subscription be delivered?

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Other

Why is my discount code not working?

What are the Terms & Conditions?

Why are my Me&Medik8 vouchers not working?

My order has not been dispatched

I placed my order before the sale, can you apply the discount?Updated 2 months ago