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Medik8 US Help Centre

Other

How long does shipping take?

Where do you ship to?

What items cannot be shipped to Canada?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

Military & Diplomatic Mail

What if my order becomes stuck in customs?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

Which regime should I try?

Which Crystal Retinal Strength should I start with?

How do I layer my Medik8 serums?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea/Acne/Psoriasis which product should I use?

Why do I need a patch test?

What is the difference between Crystal Retinal and R-Retinoate?

How do I find out the expiry date?

Need help with one of our products?

Can I use C-Tetra Advanced Gel-Serum if I’ve never used vitamin C before?

Is 20% vitamin C safe for the skin?

Where do I layer C-Tetra Advanced in my routine?

Can I layer  C-Tetra Advanced Gel-Serum with Liquid Peptides Advanced Face Serum in the morning?

Can I use C-Tetra Advanced Gel-Serum in the evening?

Which C-Tetra Product is right for me?

Can I use vitamin C & A (Crystal Retinal) in the same regime?

Can I use C-Tetra Advanced with C-Tetra Day Cream?

Can I use C-Tetra Advanced with C-Tetra Luxe?

Can I use C-Tetra Advanced Gel-Serum with Super C Ferulic?

What are exosomes/ What do exosomes do?

Does C-Tetra Advanced Gel-Serum contain fragrance/essential oils?

C-Tetra Advanced Gel-Serum

Product & Regimes

Can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Can I use Afterpay with my subscription order?

Orders

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

How do I redeem my points?

Can I use my discount codes with any other promotion?

What is Refer a Friend?

How do I leave the program?

Can you convert my voucher back to points?

My rewards voucher is not working at checkout

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my welcome code

Promotions & Discounts

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Can I add a discount code to a subscription order?

Can I have multiple products on a subscription?

How can I change my subscription? Can I skip a shipment?

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I cancelled my subscription but still received my order. Why is that?

What if my address changed?

When will my subscription be delivered?

Subscriptions

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Technical

Which payment methods do you accept?

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Do I need an account to place an order?

How do I change my account details?

Payments & My Account